Reach CONSUMER_DUTY_2023 readiness without rebuilding your policy programme

CONSUMER_DUTY_2023 doesn't just dictate document templates — it shapes which controls auditors test, what evidence they ask for, and which gaps surface first during diligence. Getting it wrong creates renewal slippage, audit findings, and stalled customer deals.

• • Issued by UK Financial Conduct Authority (FCA) and primarily enforced in UK.
• • Directly shapes policy families including Consumer Duty, Market Conduct, Product Governance, Complaints — these are the artefacts assessors open first.
• • Common artifacts include Policy.
• • Obligation model: Mandatory In Scope — meaning you need defensible reasoning for in-scope vs out-of-scope decisions, not just signed policies.

The platform turns CONSUMER_DUTY_2023 from a PDF of requirements into a live operating model — policies, training, evidence, and audit-export packs that update in lock-step when the standard or your business changes.

• • Adopt CONSUMER_DUTY_2023 once and Quick Policy seeds the right policy families (Consumer Duty, Market Conduct, Product Governance) with applicability rationale your auditor can follow.
• • Common artifacts include Policy.
• • Review cadence is enforced at ~365 days so policies don't silently expire ahead of recertification.
• • Standard updates (CONSUMER_DUTY_2023 revisions, errata, regulator guidance) trigger an applicability re-check across your active policies — not a full rewrite.