Support center and escalation paths

Submit structured requests so triage can reproduce issues quickly and respond with clear next actions.

Submit a support request

Share enough detail for first-response resolution: what happened, expected behavior, and where it occurred.

Do not include payment card data or highly sensitive personal information.

Priority response targets

Targets shown for business hours and may vary by issue scope.

LOWwithin 2 business days
MEDIUMwithin 1 business day
HIGHwithin 4 business hours
URGENTwithin 2 business hours

Severity guidance

Low: General product questions or non-blocking workflow clarification.

Medium: Feature behavior issue with workaround available.

High: Key workflow blocked for one team or organization process.

Urgent: Critical production-impacting issue with no workaround.

Support channels

Support inbox: support@quickpolicy.co.uk

Before escalating

Include your request reference, organization, affected workflow URL, and latest error details so support can act immediately.